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Delivery Policy

  • Shipping Offers
    Free SF Store/ SF Locker for single orders over HK$500; Free door-to-door delivery for orders over HK$800 (excluding remote areas). Free shipping offers do not apply if certain items exceed weight or size limits.

     

  • Shipping Areas
    Our delivery services are currently limited to Hong Kong only.

     

  • Processing Time
    Upon order confirmation and successful payment, in-stock items are typically dispatched within 3 to 5 business days.

     

  • Logistics Risk
    Once a product leaves the SAPURE warehouse and is delivered to a third-party courier service provider, the risk of damage, loss, or delay shall be borne by the courier company. SAPURE will assist customers in filing claims with the courier company but does not assume direct liability for losses occurring during the logistics process.

     

  • Cross-Border Taxes
    For orders shipped to regions outside of Hong Kong, customers are fully responsible for any import duties, taxes, and related customs clearance fees that may be levied by local customs.

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