Return & Exchange Policy

• Hygiene Principle
  Due to considerations for personal hygiene and the protection of product potency, all skincare goods are not eligible for return, exchange, or refund for any reason once they have been unsealed or used.
   

• Eligible Conditions for Return/Exchange

  • The received good does not match the order.

  • The good suffered damage during transportation that could affect its effectiveness (e.g., broken bottle, leakage, instrument malfunction). Minor damage to the outer box that does not affect the quality of the contents is not considered damage.

  • Application Procedure
    Return/exchange requests must be submitted within 7 days of receipt. Please provide your order number and attach the receipt and a video of the unpacking as proof. After review, we will process your exchange.
     

• Ineligible Conditions for Return/Exchange

  • Goods that have been opened, have damaged seals, or show signs of use.

  • Personal sensory preferences, skin type incompatibility, allergic reactions, or changes in purchase intent.

  • Special offer goods, gifts, and pre-order goods.
     

• Allergy Statement
  According to our "Terms of Use", allergic reactions do not constitute a product quality issue. Customers must perform a skin patch test before official use. SAPURE is not responsible for and will not provide returns or exchanges for any allergic reactions resulting from the use of products.